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Our binding terms of use for this website.

Note for customers: Please refer to your contract documents for our current Terms & Conditions for our services.


The information and information on this website has been carefully checked prior to publication. However, they do not constitute any assurance or guarantee, whether express or implied. In particular, they do not constitute an implied commitment or guarantee as to the quality, merchantability, suitability for specific purposes or non-infringement of laws and patents. No guarantee can be given for up-to-dateness, correctness or completeness.

On this website you will find links to other sites on the Internet. We would like to point out that we have no influence on the design and content of the pages to which the link is made. Therefore, we cannot assume any liability for the up-to-dateness, correctness, completeness or quality of the information provided there. Against this background, we hereby distance ourselves from all contents of these pages. This declaration applies to all links to external sites and their contents contained on this website.


Copyright NetAlive Ltd. All rights reserved. All media, i.e. texts, images, graphics, sound, video and animation files, their arrangements and the type of performance are protected by copyright and other laws for the protection of intellectual property. They may not be copied for commercial purposes or for distribution, nor may they be modified and used on other websites. Some media are licensed by NetAlive Ltd for use on this website by third parties.

Services and Prices

After the editorial deadline of individual pages of this website, changes in services and scope of services may have occurred. Individual pages may contain descriptions of services that are not offered in individual countries.

Trademarks, Licenses

Unless otherwise stated, all trademarks mentioned on this website are legally protected trademarks and property of their respective owners. NetAlive, the NetAlive logo are trademarks and intellectual property of NetAlive Ltd. Apple, the Apple Logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. Windows, the Windows logo are trademarks of Microsoft Inc., registered in the U.S. and other countries and regions.

We ask for your understanding that NetAlive must protect its intellectual property, including patents, trademarks and copyrights, and therefore this website does not grant any license rights to the intellectual property of NetAlive Ltd.

Notes on Forward-Looking Statements

This website may contain forward-looking statements about our current assessment of future events. You can recognize these by words such as „believe“, „accept“, „plan“, „may“ „, „could“ „, „should“ „, „should“ „, „estimate“, „expect“ or „my“. This list is not exhaustive. These statements are subject to a number of risks and uncertainties. Examples of these are the following, non-exhaustive explanations: an unfavourable development of the economic situation, a decline in demand in key sales markets, a deterioration in (re)financing opportunities in the credit and credit sectors. financial markets, unavoidable events of force majeure, including natural disasters, political unrest, terrorism, war, conflicts of all kinds, accidents and their consequences for sales, purchasing, production or Financing activities, changes in exchange rates or impending future legal procedures and other risks and uncertainties. Should one or more of these events occur, or if the assumptions underlying the forward-looking statements prove to be inaccurate, the actual results could be substantially in verse to or implied by the statements set forth in these statements. results. NetAlive has no intention or obligation to update forward-looking statements on an ongoing basis, as these may be based solely on the circumstances on the date of publication.

Information on Online Dispute Resolution

The EU Commission has created an internet platform for the online settlement of disputes (the so-called „OS platform“). The OS platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. You can reach the OS platform at the following external link:

Notice pursuant to Section 36 of the Consumer Dispute Settlement Act.

NetAlive Ltd will not participate in a dispute resolution procedure before a consumer arbitration body within the meaning of the German Consumer Dispute Settlement Act and is not obliged to do so.


Terms of Use for a Digital Offer take precedence over these legal notices.

Commercial and General Use of Information on this Website (Additional Terms of Use)

The information on this page has been carefully selected, checked and made available. Nevertheless, no guarantee can be given for topicality, correctness or completeness.
The information offered by this website serves the purpose of customer information and address, only. The use of the information presented here in other context, e.g. electronic data processing equipment for commercial purposes, for example by information agencies, or index services, is prohibited.

Summary terms for virtualum tickets

This summary is for reference purposes only. Customers (e.g. ‚visitors‘ to virtualum) please refer to the current Terms & Conditions for our services in virtualum.


virtualum tickets are sold exclusively by NetAlive Ltd, 71-75 Shelton St., Covent Garden, London, WC2H 9JQ, VAT No. Company House, England & Wales, Company Number: 11163562, DUNS®: 223630093, VAT Number: GB297071280. The following conditions apply to tickets:

  • A ticket is only valid during the period indicated on the ticket sales page, starting from the time of payment. You will receive a confirmation email stating the ticket’s validity period, as well as other ticket and transaction details after you complete the purchase.
  • Tickets can only be purchased via PayPal and will only be assigned to the user account that you accessed the ticket sales page with.
  • Tickets are not transferable to other users or user accounts.
  • Tickets cannot be purchased in advance.

Refund Policy

Please contact to claim a refund for your ticket. When contacting us, please state the reason for your refund claim. If one or more of the following conditions are met, we will refund your ticket via PayPal. These are the refund conditions:

  • Purchase in error: If you purchased a ticket in error and have not used the ticket to enter an exhibition, we will refund 100% of the ticket price.
  • Technical error: If you have purchased a ticket but for any technical reason cannot enter and have not entered the exhibition using your ticket, we will refund 100% of the ticket price.

Please allow for up to 24 hours on working days to check your refund claim.